Terms and Conditions
GENERAL TERMS AND CONDITIONS
This website is owned and operated by Rachel Perry, t/a Rachel Perry Costume (“Rachel Perry Costume”, “RPC”, “we” or “us”) of Unit 4, Four Oaks Farm Workshops, Hundred Acre Lane, Streat, Hassocks, BN6 8SH
Purchasing products from this website is subject to any applicable laws and regulations and these terms and conditions. You accept the terms and conditions as laid out below, without limitation or qualification and they form a binding agreement between you and RPC.
We reserve the right to update these terms and conditions from time to time without notice. Terms & Conditions will be posted online and are available via email on request.
Please email email@example.com.
Ordering & Payment
By placing your order, you, the customer, takes responsibility for ensuring contact details provided are correct. Orders can be placed by creating a secure account or checking out as a guest and paid for using a debit/credit card or a PayPal account. An order confirmation email will be sent out once the order is placed and will be updated to inform you of your tracking details once posted.
We aim to dispatch your order within 14 working days of receiving it. This may be subject to delays if items or fabrics are not in stock and require ordering in. Any additional delays caused by suppliers or couriers are outside of our control and we will do our best to complete each order as quickly as possible following such delays. If your order has a specific deadline to meet we strongly advise contacting us in advance of placing your order to avoid any potential delays.
BACK TO SCHOOL UPDATE [10/09/2021]: We are still experiencing a high volume of orders so the current lead time is between 2-3 weeks with a minimum dispatch time of 14 working days. Please get in touch if your require your order for a specific date so we can advise if this is achievable or not.
There is currently a six item limit when placing orders. This is to enable us to complete orders in as timely fashion as possible. For orders larger than six please email firstname.lastname@example.org directly to organise a completion date. This will be reviewed from time to time and we reserve the right to increase or decrease this limit at any time without notice.
We are not currently taking custom orders as our order book is full. To be placed on a waiting list and for further information on pricing, please email email@example.com. All custom orders are subject to a design fee of £15 which will be refunded against final balance. A deposit of 50% is payable in advance to confirm your order.
At Rachel Perry Costume we work tirelessly to keep the website up to date. If any item is out of stock you will be notified, and we will do our best to complete your order as soon as possible.
RPC reserves its rights to reject or cancel any orders for the following reasons:
- Product out of stock / discontinued
- Fraudulent activity
- Pricing and descriptions error on the website outside of our control
- Incorrect address / outside of UK delivery request
- Incorrect billing information
- Force majeure
We do our best to make sure any information on the website is accurate and up to date. Despite these efforts information on our site may from time to time be incomplete or out of date. Whilst every care has been taken to ensure products are described correctly and images reflect the product, the colours seen can vary on different screens. Images may be for illustrative purposes only and from time to time packaging or the exact wording from suppliers may vary.
If you have any queries regarding any product please contact us on firstname.lastname@example.org.
In the event of any price changes from our suppliers, we reserve the right to adjust any prices accordingly with immediate effect.
Delivery & Returns
We offer a choice of delivery services and all our parcels are sent via Royal Mail Tracked delivery as standard. All postage costs include a small packaging fee.
Tracked 48 (Aims to deliver in two to three working days) at a standard rate of £4.99
Tracked 24 (Next working day delivery aim) at a standard rate of £5.99
As the majority of products are made to order please note that the time frame between placing and receiving your order will include both manufacturing and delivery time. Orders will be posted out promptly once completed. Please see the Ordering & Payment section for the most up to date turnaround timings. Orders are usually posted out twice a week. From time to time this may be reduced to once a week. During the ongoing COVID-19 pandemic RPC reserves the right to change to a reduced postal service on a week by week basis depending on government guidelines.
Collection from the studio is by appointment only. This option is usually available at specific times Wednesday – Friday. Please note that this is subject to change at short notice on a weekly basis due to external commitments and Covid-19 restrictions.
We do not currently ship to the USA.
However, for EU international deliveries, please contact our team at email@example.com to discuss your options.
Customers are responsible for ensuring delivery address details are correct.
You may return eligible items for a refund of the goods only within 28 days of receipt of the products. Delivery charges for orders that have been dispatched are excluded from all refunds. Please check your items are eligible for return and follow the returns process set out below. The cost of returning unwanted items is to be paid for by you.
For faulty or incorrect items shipped the returns costs will be reimbursed by us if on receipt the items meet the eligibility criteria.
To return an unwanted item please contact RPC within 14 days of delivery and return within 28 days. The Buyer is responsible for all shipping costs. We recommend using a tracked or signed for service as we do not accept responsibility for misplaced or lost parcels.
Please send returns to:
c/o Rachel Perry Costume
Unit 4, Four Oaks Farm Workshops
Hundred Acre Lane
If you wish to exchange your order simply place an order for the required replacement products and then following the returns process return your original order to us for a refund.
Unwanted items must be returned in a re-saleable, unworn state, with labels attached. They must be free from makeup and deodorant marks, pet hair and in their original packaging.
- Items that cannot meet the above conditions.
- Custom or personalised orders including made-to-order Dance, Gymnastic or Theatrical Costumes
- For hygiene reasons we are also unable to accept returns of any tights or underwear.
- If a custom or personalised order is damaged it will be considered for a partial or full refund. However, if on inspection the item is damaged due to it having been worn then it will be considered an ineligible item.